Director Client Success Manager (Software)

Location: Mesa, Arizona, United States; travel up to 30–50% for client meetings, onsite support, implementations, conferences, and relationship management.

Company

hirify.global provides software and mobility solutions for clients including government agencies, municipalities, public-sector organizations, and regulated industries.

What you will do

• Lead strategic relationships with key clients, serving as an executive-level advisor and escalation point.
• Develop client success strategies, success plans, retention initiatives, and account growth opportunities.
• Run executive and business reviews, establish measurable objectives, and manage follow-up actions.
• Coordinate Operations, Product, Finance, IT, Sales, Legal, and other teams on implementations, releases, UAT, process improvements, and transitions.
• Monitor client health, operational and financial data, account reconciliation, invoice accuracy, overdue revenue recovery, and settlement deliverables.
• Create scalable client success playbooks and performance metrics while coaching and developing client success professionals.

Requirements

• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.
• 7+ years of experience in client success, account management, client-facing operations, strategic partnerships, or a related field, with progression into leadership.
• Experience leading strategic client relationships, executive communications, account planning, retention initiatives, and complex escalations.
• Strong ability to manage difficult conversations, influence stakeholders, resolve issues, and lead operational or system-related changes.
• Strong analytical, organizational, communication, and problem-solving skills, including the ability to interpret complex data and identify risks.
• Strong technical aptitude and proficiency with Microsoft Office Suite; CRM or client management platform experience is preferred.

Nice to have

• Experience working with government agencies, municipalities, public-sector clients, or regulated industries.
• Knowledge of customer contracts, compliance requirements, applicable legislation, and operational requirements in client service environments.

Culture & Benefits

• Values accountability, customer focus, innovation, and high performance.
• Emphasizes integrity, ethical behavior, sound judgment, and courageous decision-making.
• Promotes collaboration, inclusion, people development, and a client-first culture.