Client Account Manager

Company

hirify.global is a partnership platform that helps technology service companies identify growth opportunities and move their businesses forward.

What you will do

• Serve as the primary point of contact for assigned clients and manage new-client handoffs and service project requests.
• Build relationships with client decision-makers, conduct business reviews, and understand business needs and solution gaps.
• Identify expansion opportunities, recommend products and services, and support sales targets and wallet-share growth.
• Coordinate with internal teams on project and product quotes, pricing, availability, and timely estimates.
• Respond to client questions, resolve issues, and coordinate escalations with Services, Sales, Engineering, and Client Support.
• Monitor retention risks, prepare cure plans, submit internal reports, and identify referrals and case-study opportunities.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.
• 3+ years of experience in account management, customer success, sales, or a related field.
• Strong client-service, communication, relationship-management, problem-solving, and teamwork skills.
• Ability to identify underlying client needs and communicate them clearly to management and support teams.
• Ability to understand financial solutions and communicate appropriate strategies to clients.
• Baseline knowledge of technology products and the ability to advise clients on their technology roadmap without being a technical expert.

Nice to have

• Two years of experience in client relations, account management, or client success.
• Experience selling or supporting technology for business clients.

Culture & Benefits

• Training, mentorship, professional development, and self-promotion paths.
• Medical, dental, vision, and life insurance.
• 401(k) match and flexible paid time off.
• Ten paid holidays, including a birthday and a floating holiday.
• Gym and Amazon Prime reimbursement, paid certifications, and learning programs.
• Paid maternity and paternity leave plus 40 hours of paid volunteer time.