Senior Manager, Client Learning & Adoption (AI)

Location: Jacksonville, Florida, United States; hybrid workplace

Company

Dun & Bradstreet provides business solutions supported by a digital-first customer strategy, including workflow-integrated and AI-enabled experiences.

What you will do

• Lead the evolution of the Client Learning & Adoption function and manage a global team delivering client learning, onboarding, adoption, enablement, certification, and customer education programs.
• Design, implement, and optimize learning management systems, structured learning pathways, certification programs, and scalable educational experiences.
• Support customer-facing initiatives and platform enhancements through learning content, adoption resources, and enablement for clients and frontline teams.
• Develop localized learning content, self-service adoption models, customer communities, knowledge assets, and digital learning experiences.
• Establish adoption metrics and use product usage, engagement, workflow, and learning analytics to improve program effectiveness and customer outcomes.
• Evaluate AI-enabled learning experiences, digital assistants, guided workflows, and automation capabilities while building partnerships across Customer Success, Sales, Product, Marketing, and Customer Service.

Requirements

• Bachelor’s degree in Business, Education, Customer Success, Communications, Organizational Development, Marketing, or a related discipline.
• 8+ years of experience in customer success, customer education, enablement, learning and development, consulting, operations, or related customer-facing functions.
• At least 5 years of people leadership experience managing teams in a dynamic, matrixed environment.
• Experience designing and scaling client learning programs, learning pathways, certification frameworks, or adoption initiatives.
• Strong knowledge of learning management systems, digital learning platforms, customer enablement methodologies, stakeholder management, project management, and operational execution.
• Fluency in English and languages relevant to the working market where applicable.

Nice to have

• Master’s degree.
• Experience with customer success platforms, CRM tools, customer communities, digital adoption, or self-service education programs.
• Experience with AI-enabled learning, automation, or digital adoption technologies.

Culture & Benefits

• Ownership mindset with an emphasis on problem solving, curiosity, proactive action, and collaboration.
• Continuous growth through stakeholder relationships, mentoring, social learning, and structured courses and programs.
• Opportunity to work with global teams and cross-functional stakeholders in a matrixed environment.