Service Sales & Contracts Specialist I (Biopharma)

Location: Remote - France; significant travel to customer sites is required, especially during the first 12–18 months.

Base salary: €39,088–52,885 annually, plus eligibility for variable cash compensation and, for eligible roles, equity.

Company

hirify.global develops technologies and solutions for bioprocessing and the production of biologic drugs.

What you will do

• Manage assigned service sales accounts to maintain customer satisfaction and drive business growth.
• Identify instruments at customer sites that are not fully captured in company records and expand service coverage.
• Promote and secure annual service contracts, preventative maintenance, and qualification services.
• Negotiate pricing and site contracts while maintaining compliance with company objectives.
• Build customer relationships through site visits, respond to inquiries, and provide guidance on service options.
• Maintain CRM records, collect customer feedback, and collaborate with leadership and cross-functional teams.

Requirements

• Bachelor’s degree.
• 3–5 years of experience in customer service, quoting, vendor management, data entry, or related office work.
• Strong customer communication, negotiation, time management, prioritization, and relationship-building skills.
• Experience with Salesforce or other CRM systems, along with Word, Excel, PowerPoint, and web research.
• Ability to travel extensively within the assigned region during the first 12–18 months, with travel expected to decrease over time.
• Professional, analytical, detail-oriented, organized, and collaborative working style.

Nice to have

• Biopharma or laboratory experience.
• Service sales, sales support, or inside sales experience.
• Project planning, basic data analysis, and service marketing skills.

Culture & Benefits

• Mission-driven work supporting advances in bioprocessing and human health.
• Leadership behaviors centered on integrity, customer focus, collaboration, accountability, and results.
• Eligibility for variable cash programs, including bonus or commission.
• Equity participation may be available for eligible roles.