Customer Success Manager (AI/SaaS)

Location: Remote, U.S.-based; travel up to 5% as needed.

Salary: $75K–$90K annually, plus bonus and benefits.

Company

hirify.global provides responsible AI and intelligent automation solutions that help public safety agencies hire, train, and retain their teams.

What you will do

• Drive customer adoption, engagement, value realization, and satisfaction across assigned accounts.
• Guide agencies on platform best practices, workflow improvements, new features, and capabilities.
• Build trusted relationships with stakeholders and act as the customer advocate internally.
• Lead customer touchpoints, training sessions, reviews, and strategic conversations.
• Monitor account health, identify risks, and support retention and renewal readiness.
• Coordinate with Support, Product, Engineering, Onboarding Consultants, and Client Account Managers to resolve escalated issues and improve the customer experience.

Requirements

• Experience driving product adoption and customer engagement in a SaaS or technology environment.
• Strong communication, relationship-building, organization, and customer guidance skills.
• Ability to understand customer goals and translate them into actionable platform usage recommendations.
• Comfort leading customer conversations, trainings, and strategic reviews while managing multiple accounts and priorities.
• Experience working in or with 9-1-1 QA, Training, or Operations, or prior experience in law enforcement, fire service, or EMS.
• Must pass FBI fingerprinting and background checks in multiple states.

Culture & Benefits

• Remote work for U.S.-based employees.
• Bonus opportunity and benefits.
• Flexible time off.
• Direct impact on public safety agencies and the professionals they support.