Client Operations Specialist (Healthcare)

Location: Remote within the United States; must be authorized to work in the US without sponsorship. ET or CT working hours required, with periodic travel to practice sites or offices.

Company

A healthcare technology company is rebuilding cardiology operations through clinical expertise, data, operational tools, and AI-enabled solutions for independent cardiologists, patients, and payers.

What you will do

• Lead day-to-day project management for payer partner implementations, including plans, workstreams, timelines, milestones, dependencies, and open items.
• Coordinate implementation activities from contract execution through launch, tracking decisions, follow-ups, risks, and blockers.
• Manage partner request intake, documentation, status updates, meeting notes, decision logs, and partner-facing materials.
• Participate in payer calls and lead weekly check-ins to maintain alignment, resolve open items, and confirm ownership.
• Coordinate implementation workstreams with Clinical, Operations, Finance, Provider Operations, Legal, and Partner Success teams.
• Support post-launch account management, monitor data feeds and reporting needs, and improve repeatable implementation processes.

Requirements

• Bachelor’s degree.
• 3+ years of client-facing operations, partner implementation, or account management experience in healthcare.
• Strong project management skills covering structured planning, milestone tracking, and risk management across concurrent initiatives.
• Ability to work through ambiguity in a fast-paced startup environment.
• Outstanding verbal and written communication skills with internal leaders and external payer stakeholders.
• High attention to detail with proactive issue identification and resolution skills.

Culture & Benefits

• Remote work with flexibility to operate during ET or CT hours.
• Periodic travel to practice sites or company offices may be required.
• Values include low ego, empathy, courage, ownership, and grit.
• Work involves close collaboration across clinical, operational, financial, legal, and partner-facing functions.