E-commerce, Logistics & Customer Service Manager (E-commerce)

Location: Austin, Texas; onsite office role. Relocation assistance is available for candidates coming from outside Austin.

Salary: $90,000–$95,000 per year

Company

hirify.global is a YouTube entertainment company operating a family of channels with more than 25 million combined subscribers and approximately 300 million monthly views, alongside merchandise websites and commerce operations.

What you will do

• Lead annual and seasonal commerce planning, monthly sales forecasting, inventory planning, purchasing recommendations, and revenue, margin, and inventory risk analysis.
• Manage two direct reports through prioritization, coaching, performance management, hiring, onboarding, and capacity planning.
• Oversee e-commerce, Amazon, logistics, import, and customer service strategies, policies, performance standards, and escalation frameworks.
• Provide strategic oversight of active shipments, SKU families, major launches, promotions, marketplace issues, and high-value customer escalations.
• Manage relationships with freight forwarders, customs brokers, carriers, warehouses, and platform providers.
• Lead process and system improvements, department dashboards, executive risk reporting, and cross-functional coordination with Merchandise, Production, Marketing, and Warehouse teams.

Requirements

• 6+ years of experience in e-commerce, marketplaces, supply chain, or direct-to-consumer operations, including 2+ years of people leadership.
• Demonstrated ownership of sales and inventory forecasting and buying or open-to-buy recommendations.
• Hands-on experience with Shopify or a comparable DTC platform and Amazon Seller or Vendor Central, including FBA and account health.
• Working knowledge of international freight, customs, and import documentation.
• Experience setting customer service policies and managing escalations in a consumer brand environment.
• Strong analytical skills, executive communication, risk assessment, and delegation abilities.

Nice to have

• Experience with creator-led brands, fandom-driven products, or licensed entertainment merchandise.
• Experience with event, pop-up, or convention commerce.
• Experience managing a 3PL relationship or leading a warehouse or platform transition.
• Familiarity with ERP or inventory planning systems beyond spreadsheets.
• Curiosity about the Aphmau universe or willingness to learn it quickly.

Culture & Benefits

• Medical, dental, and vision health benefits.
• 401(k) contribution and flexible time off.
• Lunch, snacks, and drinks provided in the office.
• Monthly pet-friendly office day and onsite fitness center.
• Learning stipend and relocation assistance for candidates coming from outside Austin.