Support Engineer (Oracle/SQL)

Location: Ciudad de México, CDMX, Mexico

Compensation: MXN 0–MXN 0 monthly

Company

hirify.global is a global consumer intelligence, measurement, and data analytics company serving consumer-packaged goods manufacturers and retailers in more than 90 countries.

What you will do

• Provide in-depth L2 technical support for internal and external users of production systems.
• Manage incidents and service requests across severity levels, meet SLA commitments, and perform end-to-end root-cause analysis.
• Document critical processes, application flows, workarounds, runbooks, FAQs, and standard support procedures.
• Develop automated technical solutions and system enhancements to optimize operational and technical processes.
• Participate in incident and problem management, production deployments, monitoring and observability, server and database patching, and firewall changes.
• Provide rotating weekend and on-call coverage and coordinate fixes with Engineering and EIT teams.

Requirements

• 3+ years of relevant L2 technology support experience without employment gaps.
• At least 2 years of hands-on experience with the relevant technology stack, including Oracle PL/SQL, Microsoft SQL, Snowflake, Unix, Python, and Azure.
• Knowledge of ITIL, production technology support processes, ServiceNow, JIRA, and application infrastructure.
• Strong problem-solving, analytical, communication, stakeholder-management, and independent-working skills.
• Availability for rotating 24×7 shifts, including weekends and holidays, with flexible and extended working hours when required.
• Degree in Computer Science or a related field, such as B.E., B.Tech, B.Sc/M.Sc, BCA, or MCA.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program.