3 часа назад
Shared Services Technical Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Shared Services Technical Support Engineer (Networking/SQL): Supporting complex customer applications, databases, and installed systems for USCAN customers with an accent on Level 2 incident resolution, patch management, and proactive monitoring. Focus on diagnosing application errors and alerts, resolving data issues, and coordinating with functional engineering teams in the EU.
Location: Glen Allen, Virginia, United States
Company
provides IT staffing and IT services, including staff augmentation, talent management, permanent placement, and vendor management programs.
What you will do
- Work with the functional engineering team in the EU to build domain expertise and become a USCAN subject matter expert.
- Support USCAN project managers by performing system sweeps across the install base.
- Apply patches and plug-ins to customer systems as needed.
- Provide Level 2 technical support for application errors, alerts, and other customer issues.
- Monitor customer databases proactively and resolve or communicate identified issues.
Requirements
- Bachelor's degree in Electronics, Computer Science, Information Technology, or Biomedical fields, or an associate degree with four years of related industry experience.
- Strong networking knowledge, including the OSI model, TCP/IP, and routing concepts.
- Knowledge of Windows Server, UNIX, SQL, SQL Server, and MySQL.
- Experience providing technical support to internal and external customers.
- Experience managing and resolving customer requests through a formal service ticketing platform such as ServiceNow.
- Strong customer focus, communication, interpersonal, and cross-functional collaboration skills; experience with Excel and Tableau.
Culture & Benefits
- Paid vacation, holidays, and personal days.
- Medical, dental, and vision insurance.
- 401(k) retirement savings plan.
- Life and disability insurance.
- Work with engineering teams and customers across functions and regions.
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