Customer Field Marketing Manager (AI)

Location: Canada. Work modes include in-person, hybrid, and remote. In-person work is available in Quebec City, Montreal, Weert, or London; hybrid work includes two office pillar days per week. Remote employees may need to travel for in-person team-building events.

Company

hirify.global is a Quebec-based AI-powered search and recommendations company helping businesses personalize digital experiences across websites, e-commerce, contact centers, and intranets.

What you will do

• Develop and execute regional customer marketing programs, including executive dinners, roundtables, advisory sessions, and customer events.
• Partner with Account Management, Customer Success, Sales, and Marketing to identify growth opportunities and translate account priorities into targeted programs.
• Build account-based marketing campaigns for existing enterprise customers using account insights, relevant content, and customer experiences.
• Understand customer needs, renewal risks, adoption indicators, and expansion opportunities with regional sales and account teams.
• Measure how programs create, influence, and accelerate renewal and expansion opportunities, using insights to improve performance.
• Coordinate Demand Generation, Product Marketing, Content, Marketing Operations, partners, budgets, and event logistics.

Requirements

• 4+ years of experience in customer, field, or account-based marketing within B2B enterprise software.
• Experience creating marketing programs that support customer adoption, renewal, expansion, and commercial outcomes.
• Experience partnering with Account Management, Customer Success, or Sales teams.
• Track record of developing programs for senior executives and strategic accounts, including campaigns and in-person experiences.
• Strong program and project management skills, with the ability to manage multiple initiatives and stakeholders while measuring impact.

Nice to have

• Experience building or evolving a customer or field marketing practice in a growing technology company.
• Experience using customer satisfaction, product adoption, renewal indicators, and account insights to guide marketing.
• Experience with Salesforce and marketing automation or account-based marketing platforms such as Marketo, HubSpot, or 6sense.
• Experience creating meaningful customer interactions with account teams and executives while executing program details.

Culture & Benefits

• Collaborative, diverse, and trusting working environment.
• Opportunities to learn and develop new skills in an innovative AI-focused industry.
• Flexible choice of in-person, hybrid, and remote work modes.
• Remote work benefits designed to support working from home.
• Accessible employment practices and accommodation support during the recruitment process.

Hiring process

• Submit an application for review.
• Accommodation support is available by contacting HR during the recruitment process.