Manager, Revenue Operations (Customer Services) (Remote)

Location: Remote

Base pay: $155,000–$164,000 per year

Company

hirify.global provides a workforce security platform combining attack simulation, security training, collaboration security, and AI-powered agent security.

What you will do

• Review and standardize SMB and mid-market onboarding processes, improving activation, efficiency, handoffs, and customer visibility.
• Partner with IT to implement workflows across Salesforce, PSA, Zendesk, and other systems of record.
• Design, package, price, launch, and measure Professional Services and Technical Account Management offerings.
• Own operational systems across the services delivery and quote-to-cash lifecycle, including delivery, billing, and revenue recognition.
• Track project backlog, capacity, utilization, bookings, margins, customer engagement, and milestone completion.
• Deliver monthly and quarterly business reviews with insights and recommendations for continuous improvement.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5–8+ years of experience in Services Operations, Customer Success, or a related analytical or operations role at a SaaS or AI company.
• Experience running Services Operations and implementing or managing PSA solutions and Salesforce.
• Strong process design, workflow mapping, documentation, and scalable solution-building skills.
• Experience with resource and capacity planning, workload management, CRM and customer success platforms, and executive operational dashboards.
• Knowledge of professional services business models, including pricing, packaging, revenue tracking, and cross-functional collaboration.

Culture & Benefits

• Modern, high-tech work environment.
• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses and adoption assistance.
• Tuition, certification reimbursement, and certification completion bonuses.
• An applicant assessment and background check may be part of the hiring process.