Remote Junior Account Manager (German Speaker, 24.000€ – 36.000€)

Location: Remote, Poland

Salary: €24,000–€36,000 per year, plus quarterly commission.

Company

hirify.global is a European fintech startup building an all-in-one B2B financial platform that combines banking, accounting, financial management, invoicing, and AI-enabled accounting features for entrepreneurs and SMEs.

What you will do

• Manage a portfolio of business customers and build trusted relationships through proactive conversations.
• Review customer activity and behavioural data to identify inactive, disengaged, or at-risk customers.
• Reduce churn by understanding customer needs, removing barriers, and helping customers return to active use.
• Increase product adoption and help customers make hirify.global their primary business banking provider.
• Own customer issues from initial contact through coordination with Customer Care, Operations, Product, Risk, Sales, and AI teams.
• Share customer feedback and insights with internal teams to improve products and processes.

Requirements

• Previous experience in Account Management, Customer Success, Customer Care, Business Development, or Sales.
• Excellent communication skills and confidence speaking with customers by phone, email, and chat.
• Strong relationship-building skills, commercial awareness, curiosity, and a proactive mindset.
• Excellent organisation and follow-up skills with the ability to manage multiple customer relationships.
• Native-level German, French, or Italian for the supported market, plus fluent English.

Culture & Benefits

• Collaborative, inclusive, and fast-paced startup environment with ownership and freedom to challenge the status quo.
• Remote work from Poland and access to European hubs in Amsterdam, Barcelona, Limassol, Paphos, and Krakow.
• Quarterly commission scheme based on customer outcomes and performance.
• Eligible employees can participate in the Employee Stock Option Plan.
• Work & Swim programme offering remote work from Cyprus with complimentary accommodation for a limited period.