Account Manager (Chinese-speaking)

Location: Vilnius, Lithuania; hybrid workplace

Gross salary: €2,000–€3,000 per month plus bonus, with flexibility based on skills and competencies.

Company

hirify.global develops web data gathering solutions for businesses worldwide, including Fortune 500 companies.

What you will do

• Manage B2B customer relationships and act as the main point of contact for accounts in the China market.
• Communicate with customers through WeChat, email, phone, online, and in-person channels to support satisfaction and retention.
• Identify and close upsell opportunities across the Chinese account portfolio.
• Develop localized campaigns, feedback channels, and market-specific use cases for Chinese customers.
• Advocate for the product, address technical topics, and coordinate solutions with internal stakeholders.
• Maintain accurate CRM data, opportunity tracking, tasks, conversions, and follow-ups.

Requirements

• 1–2 years of experience managing customer engagements with a record of positive client outcomes.
• Fluent written and verbal Mandarin Chinese and excellent business English required.
• Strong relationship-building skills and understanding of Chinese business etiquette, negotiation norms, and corporate culture.
• Ability to represent customer interests and collaborate effectively with cross-functional teams.
• Strategic approach to account expansion and confidence handling objections and difficult conversations.
• Comfort with technical topics and coordinating teams to resolve customer issues.

Nice to have

• Customer Success, Account Management, or Sales experience in a B2B SaaS or data company serving APAC or Chinese enterprises.
• Hands-on experience using WeChat for sales or account management.
• Negotiation and contract discussion experience.
• Familiarity with data concepts.

Culture & Benefits

• Internal and external learning resources, conferences, mentorship, and year-round knowledge sharing.
• Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Team events, an overseas workation, and quarterly team-building budgets.
• Bonus vacation days, paid life-moment days off, barista coffee, and required work tools.

Hiring process

• Artificial intelligence tools may support application, resume, and response review.
• Final hiring decisions are made by people.