Customer Success Manager (Growth)

Location: Remote in Brazil or Canada

Salary: $3,000–$5,000 USD per month ($36,000–$60,000 USD per year), based on experience.

Company

hirify.global uses visual AI and human-in-the-loop reviewers to help retailers detect theft across more than 25,000 stores in the United States and reduce losses at scale.

What you will do

• Own customer accounts from contract signature through onboarding, rollout, renewals, and expansion.
• Lead kickoff and structured onboarding calls with Loss Prevention, Operations, IT, and integration teams.
• Investigate customer friction, capture detailed feedback, and drive operational issues to resolution.
• Translate customer needs into actionable tickets and feedback for Product, Sales, IT, and human-in-the-loop operations.
• Drive product adoption, measurable shrink reduction, upsell opportunities, renewal execution, and churn-risk mitigation.
• Maintain account health scores, interaction records, playbooks, and standard operating procedures.

Requirements

• At least 5 years of experience in B2B SaaS Customer Success, Account Management, or operational onboarding.
• Ability to work independently, solve problems proactively, and operate without step-by-step guidance.
• Strong attention to detail with experience documenting customer feedback, resolving issues, and identifying expansion signals.
• Excellent verbal and written English and confidence leading executive-level calls and setting firm boundaries.
• Comfort with CRM systems, workflow automation, and multi-site deployment setups.
• Must be located in Brazil or Canada.

Culture & Benefits

• 100% remote work in a globally distributed environment.
• High-visibility individual contributor role with direct impact on retention, expansion, and company growth.
• Work with visual AI and human-in-the-loop operations supporting large-scale retail deployments.