Customer Success Manager

TL;DR

Customer Success Manager: Managing and strengthening relationships with existing B2B customers with an accent on retention, satisfaction, and account growth. Focus on conducting proactive check-ins, identifying upsell opportunities, and collaborating with internal teams to ensure a seamless customer experience.

Location: Must be based in Mexico, Colombia, Brazil, Argentina, or Costa Rica. Working hours: U.S. Business Hours.

Company

hirify.global is a company focused on B2B customer success and account management solutions.

What you will do

• Serve as the primary point of contact for an assigned portfolio of existing B2B accounts.
• Conduct proactive customer check-ins via phone, email, and virtual meetings to ensure satisfaction.
• Identify and qualify opportunities for upselling or cross-selling additional products and services.
• Collaborate with Sales, Engineering, and Operations teams to resolve customer issues and escalate retention risks.
• Maintain accurate customer records, account notes, and activity logs in the CRM.
• Act as the voice of the customer by sharing feedback and trends with leadership.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Client Services.
• Proven experience managing relationships with B2B customers.
• Excellent verbal and written English communication skills.
• Comfortable making proactive outbound calls to existing customers.
• Proficiency with CRM platforms such as Salesforce or HubSpot.
• Ability to work independently and collaborate across multiple teams.

Nice to have

• Experience in telecommunications, wireless, or managed services industries.
• Experience supporting geographically distributed customer accounts.
• Previous experience working with U.S.-based customers.

Culture & Benefits

• Full-time remote position.
• Opportunity to work with a diverse, distributed team.
• Focus on consultative relationship building rather than cold sales.
• Structured professional environment with clear KPIs and performance tracking.

Hiring process

• Initial Recruiter Screening.
• Spark Hire Intro Video recording.
• Client Interview.
• Offer Stage.