Client Success Manager (Revenue Growth & Client Success) – Remote

Location: Canada; remote work during U.S. business hours

Company

hirify.global is hiring for a rapidly scaling marketing agency serving roofing and home services businesses across the United States.

What you will do

• Lead onboarding for newly signed clients, collect campaign assets, and establish timelines, deliverables, and success metrics.
• Manage a portfolio of approximately 50–60 active client accounts and build long-term relationships.
• Conduct strategic check-ins and business reviews while proactively addressing concerns and risks.
• Drive renewals, upsells, market and service expansion, prepaid retainers, testimonials, reviews, and referrals.
• Collaborate with media buying, creative, operations, leadership, and other delivery teams to achieve client objectives.
• Track account health, client satisfaction, retention, churn reduction, and recurring revenue growth through CRM updates and KPIs.

Requirements

• Proven experience in client success, account management, customer success, account growth, or relationship management.
• Experience managing a portfolio of client accounts and driving renewals, upsells, and account expansion.
• Strong written and verbal English communication skills.
• Ability to manage multiple priorities, solve problems, and work independently in a fast-paced environment.
• Ability to work remotely during U.S. business hours.
• Working knowledge of CRM platforms, Google Workspace, Microsoft Office, client communication platforms, project management tools, and AI productivity tools.

Nice to have

• Experience in marketing agencies, digital advertising, SaaS, or the home services industry.
• Background in sales, business development, account expansion, or recurring revenue business models.
• Familiarity with customer success software.

Culture & Benefits

• Fully remote work environment.
• High-performance environment with direct mentorship from leadership.
• Opportunity to work closely with founders and executive leadership.
• Career progression toward Senior Client Success Manager, Client Success Lead, Director of Client Success, or Revenue Operations Leadership.

Hiring process

• Application review followed by a 3–5 minute Spark Hire introductory video.
• Founder interview.
• Two-week paid trial followed by offer and onboarding.