Customer Success Manager

Location: South Africa; Remote; U.S. business hours

Company

hirify.global is recruiting for a customer success role supporting existing B2B customers.

What you will do

• Manage a portfolio of existing B2B customer accounts as the primary point of contact.
• Build long-term relationships through proactive check-ins, virtual meetings, calls, and email communication.
• Monitor satisfaction, retention risks, account health, renewals, and ongoing engagement.
• Identify qualified upsell and cross-sell opportunities and coordinate handoffs to Sales.
• Collaborate with Sales, Engineering, Operations, and Support to resolve customer issues.
• Maintain accurate CRM records, activity logs, account notes, and customer insights.

Requirements

• At least 2 years of experience in Customer Success, Account Management, Client Services, Relationship Management, or a similar customer-facing role.
• Experience managing B2B customer relationships.
• Excellent verbal and written English communication skills.
• Comfort making proactive outbound calls to existing customers.
• Strong consultative communication, relationship-building, organization, and attention to detail.
• Experience with CRM platforms such as Salesforce, HubSpot, or similar, plus the ability to work independently and cross-functionally.

Nice to have

• Experience in telecommunications, wireless, internet services, managed services, or technology.
• Experience supporting geographically distributed customer accounts.
• Understanding of B2B technology or connectivity solutions.
• Previous experience working with U.S.-based customers.

Culture & Benefits

• Full-time remote work from South Africa.
• Working hours aligned with U.S. business hours.
• Regular collaboration with Sales, Engineering, Operations, Support, and leadership.

Hiring process

• Initial recruiter screening.
• Client interview.
• After applying, complete a self-recorded introductory video through Spark Hire, followed by the offer stage.