Customer Success Manager (B2B)

TL;DR

Customer Success Manager (B2B): Managing and strengthening relationships with existing B2B customers to ensure retention and satisfaction with an accent on account growth and proactive communication. Focus on identifying upsell and cross-sell opportunities, conducting regular client check-ins, and collaborating with internal teams to resolve issues.

Location: Remote (Must be based in South Africa). Working hours: U.S. Business Hours

Company

hirify.global is a professional sourcing and staffing agency specializing in connecting B2B technology companies with top talent.

What you will do

• Serve as the primary point of contact for an assigned portfolio of existing B2B customer accounts.
• Build long-term relationships through proactive check-ins via phone, email, and virtual meetings.
• Identify opportunities for upselling or cross-selling and hand qualified leads to the Sales team.
• Collaborate with Sales, Engineering, Operations, and Support teams to resolve customer issues.
• Maintain accurate customer records, account notes, and activity logs within the CRM.
• Track account health and renewals while providing customer insights and trends to leadership.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Client Services.
• Proven experience managing relationships with B2B customers.
• Excellent verbal and written English communication skills.
• Proficiency with CRM platforms such as Salesforce or HubSpot.
• Comfortable making proactive outbound calls to existing customers.
• Ability to work during U.S. Business Hours.

Nice to have

• Experience in telecommunications, wireless, internet services, or managed services.
• Experience supporting geographically distributed customer accounts.
• Previous experience working specifically with U.S.-based customers.

Culture & Benefits

• Full-time remote work arrangement.
• Relationship-focused environment centered on long-term customer satisfaction.
• Opportunity to collaborate across multiple internal cross-functional teams.

Hiring process

• Initial Recruiter Screening.
• Self-recorded Intro Video via Spark Hire.
• Client Interview.