Technical Lead - Application Support Engineering (Lottery)

Location: Hybrid position based in Dieppe, Canada, or Rome, Italy

Salary: €41,800–€52,155 per year, plus a target annual performance bonus of 10% of salary.

Company

hirify.global is a global lottery technology company delivering secure lottery operations, retail and digital solutions, and lottery games for governments, regulators, customers, and players worldwide.

What you will do

• Lead technical troubleshooting for complex production issues, critical incidents, major outages, performance incidents, and service degradations.
• Coordinate root cause analysis with Engineering, QA, Architecture, and DevOps teams.
• Promote operational stability, risk mitigation, and service reliability across application support operations.
• Provide technical leadership to developers by coordinating daily activities and assigning Jira tickets and tasks.
• Collaborate with Project Managers, Business Analysts, Solution Architects, and other project stakeholders.
• Participate in agile ceremonies, continuous improvement initiatives, and 24/7 support coverage.

Requirements

• Strong experience in application or production support, including high-severity production incidents.
• Background in enterprise backend systems and distributed architectures, with the ability to review complex codebases.
• Experience investigating logs, metrics, system behavior, dashboards, alerts, traces, and other observability data to isolate root causes.
• Experience with Docker/Kubernetes development, Spring Boot, RESTful services, relational databases, and JMS; PostgreSQL and ActiveMQ Artemis are preferred.
• Strong team leadership, mentoring, conflict management, problem-solving, prioritization, and autonomous task management skills.
• Fluent English required; a master’s degree in computer science, engineering, or a related field is required.

Nice to have

• Familiarity with ITIL Incident, Problem, and Change Management processes.

Culture & Benefits

• Work in a regulated, high-reliability environment with a focus on responsible gaming, integrity, and information security.
• Paid time off, health insurance, life insurance, and disability insurance.
• Retirement benefits including supplementary pension and mobility benefits.
• Meal vouchers and a variety of well-being programs.
• Volunteer opportunities, employee networks, and company-driven initiatives.
• Employment terms, working hours, leave, and other rights are governed by a collective bargaining agreement.