Customer Support Specialist EMEA - French Market

Location: Fully remote, but candidates must be based in Spain. Locations listed: Valencia, Madrid, Malaga, Sevilla, Toledo, and Zaragoza. Availability to work from 10:00 to 19:00 with a one-hour break is required.

Salary: €19,000–€23,000 annually.

Company

Metricool provides social media management tools that help social media managers plan, analyze, and improve their work.

What you will do

• Deliver excellent chat-based customer support and resolve questions about the platform.
• Explain platform benefits and recommend suitable plans for different customer scenarios.
• Collect customer feedback and proactively suggest service and platform improvements.
• Manage incident reports and support requests from other departments.
• Create and update support resources for enterprise tools for internal and customer use.
• Collaborate with customer support and other departments to align inquiries, unblock situations, and develop materials.

Requirements

• Must be based in Spain.
• Previous experience in customer support or a similar customer service role.
• Fluent or advanced French and English.
• Strong communication, active listening, empathy, patience, organization, and time-management skills.
• Ability to self-manage, resolve incidents, multitask, and collaborate across departments.

Nice to have

• Degree in digital marketing or a similar field.
• Knowledge of digital marketing.
• Basic programming knowledge.
• Fluent or advanced Spanish.

Culture & Benefits

• Fully remote work environment with equipment provided for the home workspace.
• Collaboration through Slack and Google Meet.
• Annual team meetups.
• Professional development guidance and support.
• Language lessons in English, Spanish, French, German, Portuguese, or Italian.

Hiring process

• Thirty-minute first interview with Talent Acquisition and Onboarding.
• One-hour second interview with the Customer Support Manager.
• A short French language test may be required.