Customer Service Specialist (Manufacturing)

TL;DR

Customer Service Specialist (Manufacturing): Managing end-to-end customer inquiries, order processing, and logistics coordination for a global automotive technology supplier with an accent on ERP data management and cross-functional collaboration. Focus on resolving complex order issues, maintaining backlog accuracy, and driving process improvements within the supply chain.

Location: Must be based in Zaragoza, Spain

Salary: 35.540€ gross annual

Company

hirify.global is a global leader in highly engineered driveline, sealing, and thermal-management technologies for conventional and alternative-energy vehicles.

What you will do

• Manage incoming customer inquiries via phone, chat, and email.
• Process orders and resolve blocked orders within the ERP system.
• Coordinate shipments, track deliveries, and handle export documentation.
• Resolve shortage, overage, damage claims, and warranty-related issues.
• Support EDI/Teccom processes and resolve technical reject errors.
• Collaborate with sales, accounting, and logistics teams to drive process improvements.

Requirements

• Fluent in English, French, and Spanish (speaking and writing)
• Relevant education in Business Administration, International Trade, or 3+ years of experience in a manufacturing/distribution environment.
• Advanced proficiency in Microsoft Office (Word, Excel).
• Strong problem-solving, interpersonal, and data entry skills.
• Ability to work effectively in a fast-paced, multi-tasking environment.
• Must be based in or able to work in Zaragoza, Spain.

Nice to have

• Proficiency in Italian.
• Experience with SAP or similar ERP systems.

Culture & Benefits

• Global team of 28,000 professionals focused on innovation and diversity.
• Opportunity to work in a stable, large-scale manufacturing environment.
• Commitment to professional growth and continuous improvement.
• Equal Opportunity Employer with a focus on inclusive values.