Trust and Safety Agent - French Speaking (Tue-Sat)

Location: Remote in Spain; Tuesday-Saturday schedule with possible work outside normal business hours, weekends, and holidays.

Salary: €35,405–€42,915 in the first year, plus a performance-based long-term incentive plan.

Company

hirify.global is a pet-care technology marketplace connecting pet parents with trusted care providers across the U.S., Canada, Europe, and Australia.

What you will do

• Investigate complex and sensitive Trust & Safety cases involving animal and person-related incidents.
• Manage high volumes of severe customer contacts through calls, emails, and SMS, including emergency pet-care incidents.
• De-escalate difficult situations and provide empathetic, objective guidance and efficient solutions.
• Make holistic safety decisions, including removing users who violate community guidelines, policies, or terms of service.
• Investigate veterinary claims, including assessing eligibility for gray-area cases.
• Collaborate with teammates and leaders across locations to identify risks and improve policies, tooling, and workflows.

Requirements

• 2+ years of Trust & Safety or similar safety-related experience.
• At least 1 year of customer-facing experience involving de-escalation of intense concerns or crisis response.
• Fluency in French and strong written and verbal English communication skills.
• High school diploma or equivalent.
• Ability to take accurate typed notes while speaking with customers.
• Familiarity with web applications such as Zendesk, GSuite, CRM tools, and telephony software.

Nice to have

• Bachelor’s degree in a related field or equivalent experience.
• Experience using hirify.global as an owner or sitter, or working with digital marketplaces.
• At least 1 year of experience in veterinary or animal health, public relations, communications, or social media monitoring.
• Fluency in additional European languages.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance.
• 401(k) match and a long-term incentive plan with company performance-based cash payout.
• Four weeks of paid time off and commuter benefits.
• Pet benefits, including $1,000 toward adopting a first dog or cat.
• Regular in-person and virtual team activities, with pet-friendly workplace benefits.