Order Processing Professional (Customer Service)

TL;DR

Order Processing Professional (Customer Service): Processing and coordinating customer orders from order entry through delivery, with an accent on order accuracy, product availability, logistics coordination, and returns management. Focus on resolving delivery and shipping issues, maintaining reliable ERP and customer service data, and analyzing service and fulfillment performance.

Location: Hybrid role based in Madrid, Spain, with up to 5 remote working days per month during winter and 8 days during the summer schedule.

Company

hirify.global is a global industrial company providing equipment, solutions, and services for manufacturing and other professional industries.

What you will do

• Process customer orders accurately and efficiently according to established procedures.
• Monitor and update order information, including product availability, shortages, delivery schedules, and price changes.
• Coordinate with customers, production, logistics, and distribution teams to support smooth order fulfillment.
• Resolve order, delivery, and shipping issues and escalate complex cases when needed.
• Support product and parts returns, including related documentation.
• Prepare reports on customer inquiries, service issues, delivery performance, complaints, sales trends, and return reasons.

Requirements

• Experience with order management, customer service, logistics, shipping, and returns processes.
• English at a minimum B1 level is required.
• Knowledge of Microsoft Office applications.
• Strong attention to detail, accuracy, communication, problem-solving, and analytical skills.
• Ability to organize work, manage time, and collaborate effectively within a team.

Nice to have

• Knowledge of SAP and CRM platforms such as C4C, Salesforce, or Opera.
• Customer-oriented mindset and experience supporting order-to-delivery operations.

Culture & Benefits

• Hybrid working options with seasonal remote-work allowances.
• Flexible working hours and a reduced-hours summer schedule for three months.
• Private health insurance, childcare vouchers, life insurance, and a pension plan.
• Meal allowance, free coffee and fruit, on-site parking, and an employee discounts platform.
• Access to English courses, LinkedIn Learning, business-school partnerships, and professional development opportunities.
• Christmas benefits, family events, and a commitment to diversity, equity, and inclusion.