Customer Support Specialist (German)

Location: Hybrid work in Wrocław, Katowice, or Kraków, Poland; office attendance is required after onboarding.

Company

hirify.global is a global technology services company helping organizations transform and manage their businesses through cloud, data, AI, software, digital engineering, and platforms.

What you will do

• Manage and resolve customer inquiries by phone and email.
• Troubleshoot customer issues and provide accurate, timely solutions.
• Build and maintain strong customer relationships.
• Collaborate with internal teams to resolve cases efficiently.
• Maintain accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge-base updates.

Requirements

• Advanced English and German with excellent written and verbal communication, listening, and comprehension skills.
• At least one year of experience in an international contact center.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently, prioritize tasks, make sound decisions, and adapt to change.
• Practical knowledge of Excel and other Microsoft Office tools.
• Bachelor’s degree or current student status.

Culture & Benefits

• Hybrid work after onboarding, supported by an office setup and a home-office package with a laptop, monitor, and chair.
• Private medical care through Medicover, with additional packages available on preferential terms.
• Life insurance and access to more than 40 benefits through the NAIS platform, including Netflix, Spotify, and a sports card.
• Buddy programs, mentoring, professional communities, and support from a People Manager.
• More than 70 training tracks with certification opportunities through the NEXT platform, including GenAI, Excel, Business Analysis, and Project Management.