Customer Service Representative (9-Month Fixed-Term Contract)

Location: Warsaw, Poland; hybrid working schedule

Company

hirify.global produces specialty chemicals and monitoring systems that deliver sustainable solutions for water-intensive industries worldwide.

What you will do

• Handle customer complaints, escalated issues, and complex sales-related problems through prompt resolution.
• Build customer relationships through regular, personalized communication and proactive solutions.
• Monitor customer accounts, identify optimization opportunities, and support upselling and sales growth.
• Support the sales team with inquiries, information, and order processing.
• Collaborate with sales, business support, and other departments to address customer needs and improve processes.
• Provide management feedback and maintain professional knowledge through training and development.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or another customer-facing role.
• Strong problem-solving, decision-making, communication, listening, and time-management skills.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Ability to adapt to changing situations, manage ambiguity, and collaborate across departments.
• Fluent English with excellent verbal and written communication skills.

Nice to have

• Experience with ERP systems such as SAP, JDE, or AS400; training is provided.

Culture & Benefits

• Hybrid working schedule.
• Private medical care through Lux-MED.
• Life and travel insurance.
• Employee retirement plan after the trial period.
• Partially employer-funded Multisport card.
• Employee Assistance Program for employees and families.