Revenue Strategy & Data Analytics Lead (AI)

Location: Somerville, Massachusetts, United States; hybrid work with at least 3 days per week in the office

Salary: $130,000–$175,000 per year, plus eligibility for on-target earnings (OTE).

Company

hirify.global develops AI-native software that brings modern technology and AI to manufacturing operations.

What you will do

• Define the roadmap for using AI and data to improve retention and expansion across Customer Success, Professional Services, and Support.
• Build models identifying at-risk accounts and cross-sell or upsell opportunities from usage, support, and engagement data.
• Architect customer health score metrics and the data foundation for automated Customer Success playbooks.
• Set renewal pricing, services attach-rate targets, and margin optimization in partnership with Sales and Services leadership.
• Translate GRR and NRR metrics, market sizing, pricing simulations, and conversion analysis into recommendations for executives and the board.
• Mentor and upskill GTM teams and commercial partners on using data for decisions.

Requirements

• 8–10+ years of experience in Customer Success Operations, Revenue Operations, or Strategic Analytics within a B2B SaaS environment.
• Experience leading cross-functional system changes across Salesforce or other commercial systems, including segmentation, territory and quota models, forecast hygiene, health scores, churn coding, and renewal workflows.
• Experience using AI for commercial applications such as predictive churn modeling, sentiment analysis, or next-best-action recommendations, including build-versus-buy evaluation.
• Expert-level SQL and BI tooling skills, including joining product usage data with CRM data at scale.
• Experience owning go-to-market metrics and influencing VP- and C-suite-level decisions.
• Bachelor’s degree in a relevant field required; MBA preferred.

Nice to have

• Experience with usage-based or composable software.
• Player-coach experience in Revenue Operations or a go-to-market organization.
• Experience mentoring and developing analysts or operations specialists.

Culture & Benefits

• AI-forward, human-centered environment with high ownership and direct impact on product and culture.
• Company equity and a benefits package including health, dental, vision, disability, life insurance, FSA, commuter benefits, parental leave, and 401(k).
• Flexible work schedule and unlimited vacation policy.
• Learning and Development program, fitness subsidies, and virtual company events.
• Inclusive, dog-friendly office.