Associate Customer Success Manager for GSA (AdTech)

Location: Philippines; mid-shift hours required to support EMEA-based global accounts.

Company

Smartly is an AI-powered advertising technology company providing integrated media, creative, automation, and intelligence solutions for brands and advertisers.

What you will do

• Partner with Customer Success Managers and GSA Leads to support strategic enterprise accounts.
• Support customer onboarding, training sessions, quarterly business reviews, platform adoption, and retention.
• Set up, optimize, and track campaigns across Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Analyze campaign performance and provide actionable recommendations to customers and internal teams.
• Build and maintain accurate performance dashboards and reporting frameworks.
• Collaborate with Product and Engineering, document best practices, and identify workflow and automation improvements.

Requirements

• 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics.
• Experience executing, optimizing, and analyzing paid social and/or programmatic campaigns.
• Strong analytical, problem-solving, presentation, communication, and organizational skills.
• Proficiency in Excel, PowerPoint, or business intelligence and data visualization tools.
• Ability to manage multiple workstreams and stakeholders across global teams.
• Availability to work mid-shift hours supporting EMEA-based accounts.

Culture & Benefits

• Work with a multinational team of more than 750 employees representing over 60 nationalities across 13 countries.
• Collaborate with global brands and advertisers across major media platforms.
• Inclusive environment centered on diversity, equity, and inclusion.
• Opportunity to develop expertise in creative, automation, data integration, media, and advertising technologies.