Customer Success Manager (AI)

Location: Berlin, Germany; hybrid work model with regular office collaboration and remote work. Work abroad is available for up to 30 days annually.

Company

hirify.global is an AI-powered advertising technology company connecting creative and media workflows through intelligent automation, campaign management, integrated reporting, and advertising intelligence.

What you will do

• Manage and nurture a portfolio of customer accounts through daily communication and online marketing expertise.
• Identify product adoption opportunities and align hirify.global’s value with customers’ broader marketing objectives.
• Develop strong knowledge of the hirify.global platform and the digital advertising ecosystem to solve customer problems.
• Build and maintain relationships with advertisers and platform partners, including Meta, Pinterest, Snapchat, TikTok, and Google.
• Collaborate with product developers and internal teams to maintain a fast customer feedback loop.
• Travel for quarterly business reviews, conferences, and industry events as required.

Requirements

• 3+ years of experience in customer success or a similar customer-facing role.
• Good understanding of paid digital advertising across Meta, Pinterest, Snapchat, TikTok, Google, and programmatic channels.
• Empathy, a positive attitude, a results-driven mindset, and a strong desire to help customers reach their goals.
• Ability to explain complex concepts clearly and translate data into actionable insights.
• Strong spoken and written English communication skills.
• Ability and willingness to travel for business reviews, conferences, and industry events.

Culture & Benefits

• Inclusive global culture with more than 750 employees representing over 60 nationalities across 24 locations in 13 countries.
• Culture based on trust, transparency, open feedback, and respect for diverse perspectives.
• Healthcare packages, mental health services, paid holidays, and family leave.
• Equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Hybrid flexibility with the option to work abroad for up to 30 days annually.