Customer Success Manager - Scale Team (AdTech)

Location: Manila; hybrid work arrangement

Company

hirify.global is an AI-powered advertising technology company providing a platform that combines media, creative automation, and intelligence for brands and advertisers.

What you will do

• Manage a large portfolio of customers and build strong ongoing relationships.
• Serve as the main point of contact for customer training and product support.
• Develop expertise in the hirify.global platform and digital advertising to solve customer problems and improve feature adoption.
• Drive renewals, account expansion, customer satisfaction, commercial targets, and productivity goals.
• Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering.
• Contribute to the development of the Customer Success organization, team growth, process optimization, and customer success initiatives.

Requirements

• 4+ years of relevant experience in customer success or a similar customer-facing role.
• Advanced knowledge of paid social advertising, including Facebook, TikTok, Pinterest, and Snapchat.
• Ability to learn new tools and processes quickly.
• Proactive problem-solving skills and a strong customer-focused mindset.
• Ability to explain complex concepts clearly and translate data into insights.
• Strong spoken and written communication, confidence, self-direction, and exceptional organizational skills.

Culture & Benefits

• Work in a growing Customer Success team focused on customer outcomes and retention.
• Collaborate within a multinational organization with employees from more than 60 nationalities across 13 countries.
• Contribute to an inclusive environment centered on diversity, equity, and inclusion.
• Help support a platform used by more than 700 brands and major global advertising platforms.