Customer Success Manager (Adtech)

TL;DR

Customer Success Manager (Adtech): Building and fostering relationships with a large book of customers, driving retention, and maximizing renewals and feature adoption. Focus on becoming a specialist in the Smartly platform and digital advertising to continuously solve customer problems and improve feature adoption.

Location: Hybrid work in Manila, Philippines

Company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.

What you will do

• Build and foster strong relationships with a large book of customers, acting as the main point of contact for training and product support.
• Become a specialist in the Smartly platform and digital advertising to continuously solve problems and improve feature adoption.
• Meet targets and drive growth in your book of business, maximizing customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product, and Engineering.
• Help Smartly build a world-class Customer Success organization and contribute to team growth and process optimization.

Requirements

• 4+ years of relevant experience in a customer success or similar customer-facing function.
• Advanced knowledge of paid social advertising (Facebook, Tiktok, Pinterest, Snapchat, etc.).
• Proactive problem-solver with a positive attitude and a strong desire to help customers reach their goals.
• Results-driven mentality, capable of meeting commercial targets and weekly productivity goals.
• Ability to explain complex concepts clearly and translate data into insights.
• Strong spoken and written English communication skills.
• Self-driven with exceptional organizational skills.

Culture & Benefits

• Multinational and diverse team of 750+ employees from 60+ nationalities, working in 13 countries.
• Commitment to creating and maintaining an inclusive environment where everyone feels respected and heard.
• Diversity, Equity & Inclusion approach is at the heart of the company culture.
• Opportunity to be at the forefront of the ever-evolving social advertising industry.
• Hybrid work model.