Senior Customer Success Manager (AdTech)

TL;DR

Senior Customer Success Manager (AdTech): Managing and nurturing a portfolio of large-scale advertising accounts with an accent on paid social strategy, platform expertise, and cross-functional collaboration. Focus on driving customer retention, optimizing campaign performance, and acting as a strategic partner between advertisers and product development teams.

Location: Must be based in New York City and able to work in a hybrid capacity 3 days a week

Company

hirify.global is an AI-powered advertising technology company that integrates media, creative, and intelligence to help global brands scale their advertising performance.

What you will do

• Manage and nurture your own book of business through daily communication and strategic consulting.
• Collaborate with customers to hone their online marketing strategies and resolve performance issues.
• Build and maintain strong relationships with key partners including Meta, Pinterest, Snapchat, and TikTok.
• Take full ownership of customer growth and vertical expertise across e-commerce, travel, and mobile apps.
• Act as a bridge between customer feedback and the internal product development team.
• Develop deep technical knowledge of the hirify.global platform to solve complex advertiser challenges.

Requirements

• 5+ years of experience in paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google).
• Proven experience in a customer success or customer-facing role.
• Must be able to work in a hybrid capacity from the New York City office at least 3 days a week.
• Strong ability to translate complex data into actionable insights for clients.
• Excellent communication skills in English.
• Results-driven mentality with a proactive approach to problem-solving.

Nice to have

• Previous knowledge of the hirify.global platform.
• Experience working with similar AdTech players.

Culture & Benefits

• Five weeks of paid time off (PTO) plus 11 company holidays and unlimited sick days.
• Comprehensive healthcare packages including mental health benefits.
• 401K retirement plan with company matching.
• Equity grants for all new employees.
• Wellness benefits and learning reimbursement opportunities.
• Supportive environment with volunteer time off and donation matching.