Agency Customer Success Manager (Adtech)

Location: New York, New York, United States

Salary: $75,000–$90,000 USD per year, plus an annual performance bonus

Company

hirify.global is an AI-powered advertising technology company providing an integrated platform for media, creative, and advertising intelligence.

What you will do

• Own a portfolio of enterprise agency partners and serve as their primary point of contact.
• Drive agency engagement, product adoption, retention, and expansion through proactive consulting.
• Advise agency stakeholders on social advertising, programmatic fundamentals, platform best practices, and strategic opportunities.
• Partner with Agency Sales, Onboarding, Technical Solutions, Product, Engineering, and Marketing on agency development initiatives.
• Design and deliver scalable training, workshops, enablement programs, and educational resources for agency teams.
• Gather agency feedback, support product roadmap and go-to-market strategy, and improve internal customer success playbooks and processes.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in ad tech, martech, or digital advertising.
• Strong knowledge of social advertising platforms, including Meta, TikTok, Pinterest, and Snapchat.
• Ability to explain complex concepts, translate data into actionable insights, and present to senior stakeholders.
• Empathetic, proactive, results-oriented, self-driven, and comfortable working in fast-paced and ambiguous environments.
• Excellent written and verbal communication skills with strong cross-functional collaboration abilities.
• Must have the legal right to work in the United States.

Nice to have

• Knowledge of programmatic advertising.
• Experience developing agency enablement programs or working with industry partners such as Google, Meta, TikTok, Snap, or Pinterest.

Culture & Benefits

• Five weeks of paid time off, 11 company-paid holidays, and unlimited sick days.
• Healthcare packages, mental health benefits, life insurance, and disability benefits.
• 401(k) with matching and equity grants for new employees.
• Wellness benefits, learning reimbursement, volunteer time off, and donation matching.
• Annual performance bonus, parental leave, and opportunities to work in a multinational and diverse environment.