Customer Success Manager (Portuguese Speaking)

Location: São Paulo, Brazil; hybrid work model with regular office collaboration and remote work.

Company

hirify.global is an AI-powered advertising technology company providing an integrated media, creative, and intelligence platform for brands and advertisers.

What you will do

• Manage and develop a portfolio of B2B customer accounts through regular communication and trusted relationships.
• Advise customers on digital advertising strategy, campaign performance, budget scaling, operational efficiency, and platform adoption.
• Identify opportunities to expand product usage and grow customer relationships.
• Build deep expertise in the hirify.global platform and the digital advertising ecosystem to provide consultative solutions.
• Scope and lead product trials, guide adoption, and help customers improve advertising workflows and outcomes.
• Collaborate with Customer Success, Product, and cross-functional teams to resolve challenges and share customer feedback.

Requirements

• Experience managing and developing B2B customer relationships, ideally in SaaS, digital advertising, marketing technology, or an agency.
• Consultative customer-success approach with the ability to translate business challenges into practical solutions.
• Strong communication and relationship-building skills, including the ability to explain complex concepts clearly.
• Commercial awareness and the ability to identify growth and product-adoption opportunities.
• Interest in digital advertising and technology, with the curiosity to develop deep product and ecosystem knowledge.
• Professional spoken and written English and fluent Portuguese are required. Willingness to travel for customer meetings, conferences, and industry events is also required.

Culture & Benefits

• Inclusive global culture with colleagues from more than 60 nationalities across 13 countries.
• Trust-based environment with transparency, open feedback, and respect for diverse perspectives.
• Healthcare packages, mental health services, paid holidays, and family leave.
• Equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Hybrid workplace with the option to work abroad for up to 30 days annually.