Senior Customer Success Manager (Portuguese Speaking)

Location: São Paulo, Brazil; hybrid workplace with office and remote work. Travel for customer meetings, conferences, and industry events may be required. Employees may work abroad for up to 30 days annually.

Company

hirify.global is an AI-powered advertising technology company providing an integrated platform for media, creative, and advertising intelligence.

What you will do

• Manage and develop a portfolio of B2B customer accounts and build trusted relationships.
• Advise customers on digital advertising strategy, campaign performance, budget scaling, operational efficiency, and platform adoption.
• Identify opportunities to expand product adoption and grow customer relationships.
• Build deep knowledge of the hirify.global platform and the wider digital advertising ecosystem to provide consultative guidance.
• Scope and lead product trials and support customers through adoption.
• Collaborate with Customer Success, Product, and other teams to resolve challenges and share customer insights.

Requirements

• Experience managing and developing B2B customer relationships, ideally in SaaS, digital advertising, marketing technology, or an agency environment.
• Consultative customer success approach with the ability to translate business challenges into practical solutions.
• Strong communication and relationship-building skills, including the ability to explain complex concepts clearly.
• Commercial awareness and the ability to identify opportunities for relationship growth and product adoption.
• Interest in digital advertising and technology.
• Professional spoken and written English and fluency in Portuguese required.

Culture & Benefits

• Inclusive global culture with more than 750 employees representing over 60 nationalities across 24 locations in 13 countries.
• Healthcare packages, mental health services, paid holidays, and family leave.
• Equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Hybrid work model balancing office collaboration with remote work.