Senior Customer Success Manager (SaaS Loyalty Platform)

Location: Dubai, United Arab Emirates; onsite office role. Working hours are 12:30 PM to 10:00 PM.

Company

hirify.global provides payment technology and software solutions, while Como delivers an all-in-one SaaS platform for data-driven customer engagement and loyalty in F&B and retail.

What you will do

• Lead onboarding and implementation for mid-to-large customers with higher technical complexity.
• Own long-term customer relationships and serve as the primary point of contact.
• Configure, test, and maintain loyalty rules, rewards, campaigns, tiers, and related platform settings.
• Coordinate internal teams to resolve customer and integration issues and manage escalations.
• Develop customer success plans, analyze KPIs, improve loyalty campaigns, and support retention.
• Mentor junior CSMs, oversee internal initiatives, and identify upselling opportunities.

Requirements

• Fluent English and Spanish or French required.
• 3–5 years of experience in Customer Success, Customer Onboarding, Implementation, or Account Management.
• Experience with SaaS companies or technology startups is preferred.
• Master’s degree or equivalent experience.
• Ability to configure software platforms and learn new systems quickly.
• Strong analytical, communication, problem-solving, relationship-building, and customer-retention skills.

Nice to have

• Experience in F&B or retail.
• Familiarity with customer engagement or loyalty solutions.
• Proficiency in another European language.

Culture & Benefits

• Tier 1 medical insurance for the employee and dependents from joining, with worldwide coverage.
• 25 days of annual holiday.
• Global career progression opportunities.
• Wellbeing initiatives, social events, charitable initiatives, and team-building activities.
• Office with views of JLT Park, the lake, and Dubai Marina.