Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (SaaS): Driving product adoption and value realization for SMB accounts with an accent on strategic account management and product expertise. Focus on optimizing business processes, leading Executive Business Reviews, and ensuring commercial alignment for renewals.
Location: Hybrid in Jakarta, Indonesia
Company
is a leading customer engagement platform that empowers brands to deliver personalized 1:1 experiences using AI-powered tools and composable intelligence.
What you will do
- Analyze and drive product adoption for a variety of SMB accounts to ensure they realize maximum value from the platform.
- Provide strategic recommendations to clients for adapting business processes to work efficiently with .
- Serve as a point of escalation for customer strategy, product training, and non-technical support questions.
- Lead Executive Business Reviews (EBRs) with key stakeholders to align on goals and showcase delivered value.
- Partner with Account Managers to ensure seamless renewals and maintain commercial alignment.
- Collaborate with Customer Onboarding Managers to transition clients from onboarding to active usage.
Requirements
- Location: Must be based in Jakarta
- Exemplary written and verbal communication skills with a strong ability to follow up.
- Proven experience managing a large number of accounts using a "Tech-Touch" engagement model.
- Domain knowledge in at least two of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, or Marketing Analytics.
- High level of intellectual curiosity and a team-player mindset.
Culture & Benefits
- Competitive compensation package that may include equity, retirement plans, and ESPP.
- Comprehensive health benefits covering medical, dental, vision, life, and disability.
- Flexible paid time off and family services including fertility benefits and equal parental leave.
- Professional development support via formal career pathing and a yearly learning stipend.
- Collaborative and transparent culture recognized as a Great Place to Work®.
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