Senior Customer Success Manager, Industry (SaaS)

Location: Austin, United States; hybrid work with likely onsite customer visits and possible international travel

Salary: $76,000–$119,000/year base pay; expected OTE of $90,000–$141,000/year

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, analytics, and AI-powered marketing experiences.

What you will do

• Partner with Account Executives to drive renewals, retention, and net retention for enterprise customers.
• Act as the primary customer contact and trusted advisor, creating Success Plans and providing strategic guidance and enablement.
• Analyze product usage to identify account risks, adoption opportunities, and potential upsell areas.
• Coordinate with Technical Support, Industry Solutions, Deliverability Services, and onboarding teams to ensure seamless customer support.
• Collect and synthesize customer feedback, support advocacy, and conduct regular check-ins and Executive Business Reviews.
• Act as an escalation point and mentor junior colleagues.

Requirements

• 3–6 years of relevant experience in Customer Success, Onboarding, Implementations, or Project Management.
• Proven success managing complex, high-value accounts or projects with sophisticated clients and multiple stakeholders.
• Strong written and verbal communication, follow-up, relationship-building, and time-management skills.
• Technical domain knowledge in at least two areas such as SaaS, mobile, APIs, marketing automation, direct marketing, analytics, or programming.
• Significant project management experience or certifications such as PMP or Agile is preferred.
• Ability to work in a hybrid setup in Austin and spend time onsite with customers.

Culture & Benefits

• Collaborative, transparent, inclusive culture focused on autonomy, accountability, learning, and work-life harmony.
• Competitive compensation with potential equity and restricted stock units.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Family services, fertility benefits, and equal paid parental leave.
• Professional development through career pathing, learning platforms, and an annual learning stipend.

Hiring process

• AI-assisted tools may analyze application materials and support interview scheduling, recording, and note summarization.
• Recruiting teams remain involved in hiring decisions; candidates may request information, manual review, or an alternative process where applicable.