Customer Support Representative (MedTech)

Location: Chelmsford, Massachusetts, United States

Salary: $21.80–$26.00 per hour

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions. Its Acute Care Technology division serves EMS, hospital, public safety, and military customers globally.

What you will do

• Answer a high volume of inbound customer calls and provide responsive support.
• Process accessory and other customer orders by phone, fax, mail, and email using the Oracle database.
• Provide information about purchase orders, sales orders, returns, credits, shipping, and tracking.
• Qualify and execute credit, invoice-only, and return authorization requests.
• Confirm orders and educate customers on navigating the hirify.global web store.
• Coordinate with internal departments, participate in team meetings, and work extended hours during fiscal month- and quarter-end periods when required.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service experience, preferably in a call center environment.
• Database and computer proficiency.
• Professional telephone manner, customer focus, attention to detail, and strong follow-up skills.
• Ability to understand complex product configurations, handle multiple tasks, and communicate effectively in writing and verbally.
• Ability to learn and apply corporate, sales order, shipping, warranty, and other operating procedures.

Culture & Benefits

• Work in a medical technology environment focused on improving patient outcomes and saving lives.
• Benefits information is available through hirify.global's benefits program.
• No travel is required for this position.
• Physical activities include frequent repetitive motions, constant sitting, and occasional standing, walking, talking, and hearing.