Technical Support Representative II (Medical Devices)

Location: On-site in Chelmsford, Massachusetts, United States; applicants must live within a reasonable commuting distance. No relocation is offered, and the role does not provide immigration-related sponsorship.

Salary: $31.00–$33.50 per hour.

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions.

What you will do

• Provide Tier I and Tier II technical support for hirify.global device products by telephone and email.
• Follow up on customer inquiries and ensure satisfactory resolution.
• Record claims accurately in Oracle and complete Customer Call Reports.
• Research product information, system updates, and technical changes using available resources.
• Escalate issues to other product teams and collaborate to meet customer expectations.
• Mentor junior representatives and provide occasional evening or weekend emergency support.

Requirements

• At least 2 years of technical support data experience working directly with customers, or equivalent technical industry experience.
• Four-year degree in electronics or biomedical studies, or equivalent experience; alternatively, a two-year electronics degree or certification with 5+ years of complementary experience.
• Strong attention to detail, organization, listening, interpersonal, written, and verbal communication skills.
• Creative problem-solving and effective customer follow-up skills.
• Ability to work on-site in Chelmsford, MA, within reasonable commuting distance.
• Must not require ZOLL immigration sponsorship now or in the future.

Nice to have

• Paramedic certification with 2 years of complementary experience.
• Experience in a clinical environment.
• Experience supporting medical devices or related acute-care technology.

Culture & Benefits

• Work in a medical technology environment focused on improving patient outcomes.
• Occasional travel to customer sites for troubleshooting and installation support.
• Comprehensive employee benefits are available.
• Work includes occasional evening and weekend on-call coverage for emergencies.