Customer Service Representative (Technical Support)

Location: Hybrid in Atlanta, Georgia, United States; experience working remotely with an at-home workstation is required.

Salary: $22.00 per hour

Company

ZOLL Itamar develops and manufactures home sleep apnea testing devices and related medical technologies, including the WatchPAT product family.

What you will do

• Provide customer service and technical support for Itamar Medical products and services.
• Handle inbound phone calls and emails, troubleshoot issues, research inquiries, and respond promptly.
• Investigate, assess, and resolve customer issues in cooperation with a diverse team.
• Escalate unresolved issues to the Customer Service Manager.
• Maintain accurate records and document customer interactions and actions taken.
• Educate customers about products and services while supporting customer retention.

Requirements

• At least two years of experience as a customer support or technical support representative.
• Bachelor's degree preferred.
• Experience working remotely with a suitable at-home workstation.
• Experience with MS Office, Internet Explorer, remote support tools, Windows, and SQL.
• Strong verbal and written communication, analytical reasoning, organization, attention to detail, and multitasking skills.
• Salesforce experience and the ability to explain technical issues to non-technical customers.

Culture & Benefits

• Hybrid work environment with collaboration across a dynamic team.
• Opportunity to support technologies intended to improve outcomes for patients with sleep and cardiopulmonary conditions.
• Comprehensive benefits plans are available.
• Work involves phone and in-person communication, office equipment, and occasional lifting of supplies weighing up to 20 pounds.