Customer Care Retention Specialist (MedTech)

Location: Remote, U.S.-based; listed location: Acton, Massachusetts

Salary: $26.33–$39.49 annual base salary, plus potential incentive compensation

Company

hirify.global is a medical device company developing the Omnipod insulin management platform and other subcutaneous drug-delivery technologies.

What you will do

• Proactively contact existing customers by phone, email, and other communication channels to assess satisfaction and address concerns.
• Build trust-based customer relationships through empathetic listening and professional support.
• Explain Omnipod product updates, features, and resources for diabetes management.
• Resolve customer issues with relevant internal teams and identify suitable upsell or cross-sell opportunities.
• Collaborate with Customer Care leadership and franchise owners on customer-retention strategies.
• Document interactions, feedback, and outcomes in Salesforce while meeting Customer Care KPIs.

Requirements

• Associate degree or 4+ years of customer-service support, healthcare, pharmacy-channel, or relevant experience.
• Strong problem-solving, communication, interpersonal, empathy, and active-listening skills.
• Ability to work independently while contributing to team goals and communicate effectively with people at all organizational levels.
• Proficiency in Microsoft Office, including intermediate Word and basic Excel.
• Must be based in the United States for this U.S.-based position.

Nice to have

• Bachelor’s degree.
• Experience as a Quality Evaluator in a contact center.
• Knowledge of diabetes management.

Culture & Benefits

• Full-time employment with a performance-driven customer-care team.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and employee wellness programs.
• Potential eligibility for incentive compensation.