Senior Key Account Manager (Supply Chain Automation)

Location: Hybrid role based in Mississauga, Ontario, Canada, with up to 50% travel

Company

hirify.global develops technology and solutions for supply chain, parcel logistics, automation, life science, and high-tech manufacturing industries.

What you will do

• Own full P&L performance for assigned strategic accounts, including revenue growth, profitability, risk management, and long-term value creation.
• Develop and execute multi-year account strategies, stakeholder engagement plans, solution roadmaps, and competitive positioning.
• Build executive, operational, engineering, and procurement relationships while serving as the primary commercial lead and trusted advisor.
• Drive renewals, expansions, upselling, cross-selling, and new opportunities for automation, systems integration, and lifecycle services.
• Lead pricing discussions, commercial negotiations, and contract agreements with legal, finance, engineering, delivery, software, product, and operations teams.
• Monitor customer satisfaction, resolve escalations, manage delivery risks, and provide market insights for product strategy and go-to-market planning.

Requirements

• 8+ years of experience in enterprise B2B sales, key account management, or strategic customer development in automation, intralogistics, material handling, parcel, or industrial technology.
• Experience selling capital-intensive automation, material handling, software, or systems integration solutions to enterprise customers.
• Strong knowledge of supply chain, parcel logistics, warehouse automation, AS/RS, robotics, conveyors, AMRs, and enterprise software platforms.
• Proven ability to manage complex multi-site or global accounts and close large-scale, multi-million-dollar projects.
• Bachelor’s degree in Engineering, Business, Supply Chain Management, or a related field.
• Strong commercial, financial, negotiation, communication, stakeholder management, and cross-functional collaboration skills.

Nice to have

• MBA or an advanced business or technical degree.
• Professional fluency in French and English for written and verbal business communication.

Culture & Benefits

• Hybrid work setting based in Mississauga, Ontario.
• Up to 50% business travel across customer and operational environments.
• Work with a Parcel Logistics team developing sorting technology and mail and parcel automation solutions.
• Equal employment opportunity and accommodation support throughout the recruitment process.