Journal Manager - 0826-IND-156

Location: Chennai, India; hybrid work with up to 3 remote days per week and office attendance

Company

hirify.global provides information, analytics, data, and publishing solutions for researchers, healthcare professionals, educators, and clinicians.

What you will do

• Act as the primary day-to-day contact for internal and external customer queries across an assigned portfolio of academic journals.
• Manage journal workflows, complete tasks, and re-plan issues in the workflow management system.
• Prepare standard and custom reports for society editorial offices and journal publishers.
• Coordinate editorial process support and ensure journals meet production schedules accurately and on time.
• Review processes and performance with colleagues and contribute to continuous improvement, quality, and customer satisfaction.

Requirements

• Fluent written and spoken English with excellent communication skills.
• Solid organization, planning, and change management skills.
• Proofreading aptitude and excellent attention to detail.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Bachelor’s degree in English, communications, journalism, or a related field.
• At least 5 years of experience in a customer service role.

Culture & Benefits

• Hybrid working arrangement with flexible working hours.
• Health insurance covering the employee, immediate family, and parents, with enhanced options.
• Group life and accident insurance, medical screening, and an employee assistance program.
• Parental and adoption support, study assistance, sabbaticals, and long-service awards.
• Paid casual, sick, privilege, compassionate, and special sick leave, plus public holidays.
• Subsidized meals and free home-office-home transport in Chennai.