Director, Strategic Accounts (AI)

Location: Amsterdam; in-office work required

Company

A conversational AI platform that helps large brands deliver personalized customer experiences across voice, chat, email, SMS, and other channels.

What you will do

• Develop strategies to enter and close key strategic accounts.
• Build trusted relationships with CX, Product, Operations, and C-suite stakeholders.
• Understand customer challenges and priorities to identify expansion opportunities.
• Collaborate with founders, deployment strategists, engineering, and other internal teams on tailored solutions.
• Create account plans, forecast pipeline and revenue, and report accurately on performance.
• Share customer and industry insights with product and leadership teams to influence the roadmap.

Requirements

• 7+ years of experience in strategic or enterprise sales.
• Proven success growing revenue and expanding business with large, complex accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and the ability to communicate with C-suite stakeholders.
• Consultative, value-based selling approach with the ability to manage multiple stakeholders and cross-functional initiatives.
• Bachelor’s degree or equivalent work experience.

Nice to have

• Experience selling AI or customer support and customer experience software.

Culture & Benefits

• In-office environment focused on excellence, velocity, autonomy, and execution.
• Medical, dental, vision, life insurance, and disability benefits for employees and families.
• Retirement plan, parental leave, and fertility and family-building benefits.
• Monthly wellness and lifestyle stipend.
• Daily office lunches and snacks.
• Take-what-you-need vacation policy, subject to local requirements; UK employees receive 25 days of statutory leave.