Professional Services Sales Director (AI)

Location: Netherlands, remote, with travel across Benelux and to the Amsterdam office; willingness to travel up to 40% is required.

Company

Enterprise technology provider delivering AI-powered experience orchestration and customer experience solutions to more than 8,000 organizations worldwide.

What you will do

• Lead consultative sales engagements focused on customer challenges, business outcomes, and value-driven solutions.
• Generate and manage a pipeline of professional services opportunities to meet bookings and profitability targets.
• Own complex bid processes from initial engagement through negotiation, statement of work creation, and contract signing.
• Develop regional and account business plans while expanding customer relationships and revenue.
• Collaborate with account executives, solution consultants, customer success managers, and project managers across the customer lifecycle.
• Monitor delivery progress, maintain accurate CRM forecasts, and act as an escalation point to support customer satisfaction.

Requirements

• 5–7+ years of consultative or high-touch sales experience in IT or technology; SaaS experience is strongly preferred.
• Experience with SaaS, cloud solutions, and the contact center or customer experience space.
• Demonstrated ability to manage complex deals, negotiate, influence stakeholders, and present to C-level decision-makers.
• Experience with commercial and legal documentation, P&L, business modeling, valuation, and financial or legal due diligence.
• Fluent English and Dutch are required.
• Willingness to travel up to 40% is required.

Nice to have

• Additional language skills.
• Knowledge of customer experience solutions and emerging AI trends.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• Opportunity to work with AI-powered technology operating at enterprise scale.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• The process usually includes no more than five interviews before final steps.