Global Service Desk Manager

Location: Montreal, Canada; on-site/hybrid

Company

hirify.global is an independent AAA game development studio creating action games and interactive experiences across multiple platforms.

What you will do

• Lead and mentor the IT Support team across Canada.
• Coordinate daily support operations, including task assignment, prioritization, and escalation flow.
• Manage onboarding and offboarding, workstation provisioning, and the IT asset lifecycle.
• Maintain support processes, procedures, and Knowledge Base documentation.
• Procure IT equipment and software and provide direct end-user support.
• Lead operating system updates, endpoint security improvements, software deployments, and automation initiatives.

Requirements

• At least 5 years of IT experience, including 2 years in a Senior or Technical Lead role within IT Support.
• Strong experience managing Azure Active Directory or Active Directory, including identity management, Conditional Access, and GPO.
• Proficiency in PowerShell scripting and advanced Windows troubleshooting.
• Knowledge of TCP/IP, VPN, DNS, DHCP, and computer network diagnostics.
• Experience administering Google Workspace and remote endpoint management tools such as SCCM, Intune, or Endpoint Central.
• Experience working with geographically distributed teams and coordinating across different time zones, with a strong customer-focused and analytical approach.

Culture & Benefits

• Private medical and dental healthcare for employees and families.
• MultiSport card and access to virtual health and mental wellbeing sessions.
• Flexible working hours and personal development opportunities.
• In-company Polish and English language classes.
• Access to a free library of games and books, plus office refreshments.
• Inclusive, diverse, and creative international work environment.