Customer Success Manager (AI)

Company

hirify.global provides an AI Agents platform for customer experience, helping organizations improve customer service, agent productivity, and operational efficiency at scale.

What you will do

• Drive process change, product adoption, customer training, enablement, and project management.
• Monitor customer health throughout the customer journey and take data-driven actions.
• Conduct executive-level Quarterly Business Reviews that demonstrate qualitative and quantitative value.
• Own customer retention and identify upsell and cross-sell opportunities.
• Advocate for customer needs and support adoption of new product features.
• Collaborate with internal and external stakeholders to resolve customer pain points and help scale the Customer Success organization.

Requirements

• 4+ years of experience managing clients in a Customer Success Manager capacity for a SaaS solution.
• Demonstrated ability to deliver measurable value for customers.
• Ability to uncover business needs and align SaaS product usage with customer objectives.
• Data-driven and process-oriented approach.
• Experience improving products, processes, or teams.
• Comfort working in an ambiguous, fast-moving startup environment and taking calculated risks.

Culture & Benefits

• Medical insurance for employees and families, including online doctor consultations and wellness benefits.
• Accidental insurance and group term life insurance.
• Privilege and sick leave, national and festive holidays, and parental leave according to applicable statutory norms.
• Annual Learning & Development allowance.
• Rewards and recognition programs, plus regular team and culture-building events.
• Flexible tax-optimization benefits, including meal cards and provident fund options.