Customer Success Manager (AI SaaS)

Location: United States (Any Time Zone); remote, with PST employees required to work from the San Francisco office three times per week.

Salary: $170K–$190K annually, plus equity and commission.

Company

hirify.global is an applied AI lab building an Agent Workspace for go-to-market teams, with AI agents for account strategy, prospect research, and outreach.

What you will do

• Manage a portfolio of approximately 20 mid-market and enterprise accounts, maximizing customer impact and value.
• Own the customer lifecycle, including onboarding, renewals, upsell, and cross-sell motions.
• Integrate hirify.global into customer sales processes and address adoption challenges.
• Build multi-threaded relationships with stakeholders and conduct regular business reviews.
• Analyze usage and customer health metrics to identify risks, optimization opportunities, and expansion potential.
• Provide customer feedback to product teams and assist with technical support when needed.

Requirements

• 5+ years of B2B SaaS customer success management experience, including a portfolio of 20+ accounts and a successful renewals track record.
• 2+ years of customer onboarding and support experience.
• Familiarity with sales technology such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
• Comfort with data analytics and using data to identify customer challenges proactively.
• Excellent written and verbal communication skills.
• Experience taking ownership and working cross-functionally in a rapidly changing SaaS environment.

Nice to have

• Experience working with an early-stage startup.

Culture & Benefits

• Remote work across United States time zones, subject to the PST office requirement.
• Competitive compensation with equity and commission.
• Generous perks and comprehensive benefits.
• Inclusive workplace committed to equal employment opportunities.