Customer Success Manager (AI)

Company

hirify.global is a well-funded GenAI startup building AI-powered call center solutions that automate revenue generation for home remodeling, HVAC, and plumbing businesses.

What you will do

• Lead onboarding and implementation for new customers.
• Build long-term customer relationships and act as a trusted advisor.
• Understand customer goals, challenges, and success metrics while driving product adoption.
• Create tailored success plans, provide training, and proactively address customer health risks.
• Gather customer feedback and collaborate with product and engineering teams on enhancements.
• Track customer success metrics and drive renewals and upsell opportunities.

Requirements

• 3–5 years of experience in customer success, account management, or a related role in a SaaS or technology environment.
• Strong interpersonal, communication, and relationship-building skills.
• Strategic problem-solving ability in a fast-paced environment.
• Technical aptitude and the ability to learn new products and features quickly.
• Track record of meeting or exceeding customer success KPIs.

Nice to have

• Experience in the home services industry.
• Experience working with AI products.
• Experience in a startup environment.

Culture & Benefits

• Collaborative, high-energy environment with a passionate team.
• Competitive salary and equity options.
• Comprehensive benefits package.
• Opportunity to contribute to customer success and company growth during rapid expansion.