Customer Success Manager (AI)

Location: Hybrid in San Mateo, New York City, Boston, or Salt Lake City; geo-hub employees come to the office on Tuesdays and Wednesdays and may work from home the rest of the week.

Company

hirify.global develops AI software for dental providers and insurers to improve oral healthcare.

What you will do

• Manage mid-market accounts, primarily partnering with dental office and central office leadership.
• Drive client success during pilot phases and support competitive wins.
• Execute high-touch customer success strategies and build strong relationships with dental offices.
• Track expansion, usage, upsell, and other customer success KPIs using a data-based approach.
• Improve account setup, implementation, training, and account review processes to minimize churn.
• Plan expansion initiatives, conduct account reviews, and engage the full dental office staff.

Requirements

• Bachelor’s degree or extensive equivalent experience.
• 3+ years of customer success experience in B2B SaaS.
• Previous experience with renewals, expansions, and upsells.
• Excellent communication and interpersonal skills.
• Strong work ethic and ability to deliver results in a high-growth startup environment.
• Interest in learning about artificial intelligence, insurance, dentistry, and technology.

Nice to have

• Management consulting experience.

Culture & Benefits

• Hybrid workplace combining in-person collaboration with work-from-home flexibility.
• Competitive compensation and equity.
• 401(k) plan with company matching.
• Medical, dental, vision, life, and AD&D insurance, with 99% of employee medical, dental, and vision premiums covered.
• Eight weeks of paid parental leave, flexible time off, company-paid holidays, and an annual learning and development stipend.