Customer Success Manager (AI)

Location: Remote within the United States; occasional travel for customer meetings may be required.

Compensation: US Remote $100,000–$140,000 annual base pay, plus potential bonuses, incentives, and equity.

Company

hirify.global is an AI video platform for creators and businesses, focused on helping users create and share authentic social-media video content.

What you will do

• Manage a portfolio of business and enterprise customers representing approximately $2 million in ARR.
• Lead onboarding, success planning, proactive check-ins, business reviews, and strategic account meetings.
• Build relationships with users, champions, and executive stakeholders while advising customers on content workflows and product value.
• Monitor usage, engagement, and sentiment to identify risks and create recovery plans.
• Own renewal forecasting, commercial negotiations, retention, and expansion opportunities.
• Represent customer needs to product, sales, and technical teams, including collaboration on API, livestreaming, and advanced workflow requirements.

Requirements

• 4+ years of experience in SaaS customer success, account management, or a commercially focused relationship-management role.
• Experience in media, video, content creation, or a closely related technology category.
• Demonstrated ownership of renewals, retention, and expansion outcomes.
• Strong commercial judgment, negotiation skills, executive presence, organization, and pipeline discipline.
• Ability to interpret product usage and customer signals, diagnose problems, and work effectively with technical teams.
• Experience working in an early-stage or rapidly changing company with limited structure and resources.

Nice to have

• Experience with AI, video editing, content creation, livestreaming, or social media products.
• Familiarity with modern video, creative, livestreaming, or social media workflows.
• Experience serving media companies, marketing teams, or enterprise customers.
• Background combining customer success with sales or account management.
• Experience establishing a customer success motion as an early or sole CSM.

Culture & Benefits

• Work on a small, high-impact team shaping the customer success motion for an AI product.
• Direct exposure to leading media, technology, and content organizations.
• Competitive compensation with performance-based incentives and potential equity.
• Comprehensive medical, dental, and vision benefits.
• Opportunity to develop expertise at the intersection of AI, video, and content creation.