Deputy Team Leader (Motor Litigation)

Location: Bolton, United Kingdom; hybrid workplace

Company

hirify.global provides legal and claims solutions to insurers, businesses, and suppliers in the insurance sector, using legal expertise, technology, and AI-based products.

What you will do

• Support the Team Leader in achieving KPIs, SLAs, client requirements, and delivery standards.
• Deputise for the Team Leader, including handling complaints, escalating quality and compliance issues, and completing weekly statistics and planning.
• Triage new instructions, support file allocation, and liaise with the Legal Support Team.
• Supervise and coach up to four file handlers while maintaining quality, compliance, settlement performance, and development plans.
• Handle a reduced personal caseload, meet chargeable-hours targets, approve bills, and maintain accurate claims management records.
• Assist with auditing, recruitment, onboarding, training, and client service delivery.

Requirements

• Qualified lawyer or Cilex Level 7.
• Proficiency across all stages of motor claims litigation, with financial authority of £15,000.
• Strong technical knowledge of motor claims and understanding of client protocols, strategies, guidelines, and SLAs.
• Excellent analytical, problem-solving, communication, organisational, negotiation, and relationship-building skills.
• Ability to coach and mentor file handlers, address concerns confidently, and support continuous improvement.
• Flexibility to work outside normal office hours when required.

Nice to have

• Experience with the Motor Insurers’ Bureau (MIB).

Culture & Benefits

• Fixed-term, full-time employment in a hybrid workplace.
• Clear technical and operational progression pathways.
• Full training and role support where required.
• Work with insurer clients on complex litigation and claims solutions.
• Exposure to specialised technology and AI-enabled insurance products.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring decision.