Claims Representative (Insurance)

Location: Dresden, Germany

Company

hirify.global provides a service environment for efficient insurance claims handling and customer support.

What you will do

• Manage written and telephone correspondence with all parties involved in claims.
• Process and resolve claims independently, accurately, and within required timelines.
• Assess coverage, liability, and claim validity using case documentation.
• Settle justified claims and support the rejection or defense of unjustified claims.
• Maintain accurate case records and high-quality documentation.
• Collaborate with internal colleagues and external stakeholders to support customer service and operational reliability.

Requirements

• Completed training or qualification in insurance, finance, law, or a comparable field.
• Previous experience in claims handling, ideally involving motor and/or property insurance.
• Strong written and verbal communication skills and sound negotiation ability.
• Very good written and spoken German.
• Empathy, customer-service orientation, and an independent, careful, and proactive working style.
• Team-oriented approach with a positive and open attitude.

Culture & Benefits

• Collaborative, service-oriented team culture.
• Work with internal colleagues and external stakeholders in a dynamic service environment.
• Focus on service quality, operational reliability, and customer satisfaction.